Improve your Zendesk
Give your Zendesk instance a well-deserved health check
Over time, even well‑configured Zendesk setups can lose efficiency. A health check provides a clear view of your system’s performance, highlighting what works well and where improvements can be made.
Our review covers 90+ checkpoints across your core platform and knowledge base, giving you structured insights and practical recommendations.
What to expect
A Premium Plus Zendesk Health Check includes:
- A detailed analysis of your current Zendesk configuration and workflows
- A documented report outlining strengths, gaps, and opportunities for optimisation
- Clear, practical recommendations to help you improve performance, security, and usability
An optional Zendesk Guide Health Check can also be included to review your Help Centre setup, checking for broken links, missing images, and optimisation opportunities.
Why it’s useful
Zendesk Health Check is about understanding your current state and making informed decisions. It can help you:
- Identify unused or misconfigured features
- Improve agent efficiency and satisfaction
- Strengthen data integrity and system performance
- Align your Zendesk instance with your current business needs
When to consider a Zendesk Health Check
You may want to request a Zendesk Health Check if:
- It has been more than a year since your last audit
- Your organisation or support structure has changed
- You are planning to expand, integrate AI, or launch new channels
- You simply want to ensure your setup follows the latest best practices
Is this what you have been longing for?
Continuous Improvement
Looking for ways to improve your existing Zendesk environment?
Maybe you’ve had a Zendesk health check and are ready to take the next steps, or perhaps you’re finding it challenging to build a smooth, efficient workspace for your team.
No need to worry. Continuous improvement is all about making small, manageable changes that lead to lasting results.
What is Continuous Improvement?
Evolving your setup isn’t something you achieve overnight.
Continuous improvement is a flexible framework for enhancing and maintaining your Zendesk platform over time. It focuses on making gradual, meaningful adjustments that improve efficiency, performance, and user experience — rather than one-time, large-scale changes.
Continuous Improvement packages are bundles of hours dedicated to iterating your Zendesk environment. Week by week, we work with you to define priorities, build and test solutions, and roll out improvements in a structured, sustainable way.
How it works
Continuous improvement focuses on flexibility, adaptability, and steady progress. It allows you to plan, review, and adjust your Zendesk configuration over time to get the best results for your teams and your customers.
Key aspects include:
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Resource allocation
Allocate hours or resources as needed, giving you the flexibility to focus on different tasks or projects over time. -
No fixed deliverables
Improvements aren’t limited to a single project scope. You can apply your efforts to a variety of activities as priorities evolve. -
Scope adjustment
Adjust the level or focus of support at any time to ensure your Zendesk environment continues to meet current business requirements. -
Quick response
Having resources available in advance allows for quicker turnaround times when new needs or challenges arise. -
Expert availability
Access to experienced Zendesk specialists ensures you have the right guidance and support when needed. -
Long-term view
Continuous improvement promotes sustainable progress rather than short-term fixes, helping your system grow with your business. -
Performance review
Regular reviews help track progress and identify new opportunities for optimisation. -
Tailored options
Different engagement levels can be used to align support with your organisation’s size, complexity, and goals.
Why Continuous Improvement matters
Zendesk performs best when it’s continually refined. By reviewing and adjusting your configuration over time, you can improve efficiency, maintain consistency, and ensure your customers receive the quality of service they expect. A continuous improvement approach helps your teams work smarter, adapt faster, and deliver lasting value.