Hi there, it is us, Premium Plus.
You may have heard of us before, but let us introduce ourselves briefly. 

In a nutshell: we’re guiding organisations toward a better customer experience. But we are also Zendesk’s Global Partner of the Year covering the UK, France, the Netherlands, Belgium and Germany. We can proudly count Carrefour, Brussels Airport, DPG Media, Decathlon, Shawbrook Bank, Penhaligon’s, Arkopharma, and over 1000 other brands among our clients.

Our secret? Uhm, there isn’t any. We deliver real solutions that make our clients’ customers happy. Shall we help you do the same with yours?

Where we make the difference

• Global Zendesk partner of the year
• We can be your one-stop shop for all your Zendesk-related needs (licences & services)
• Our best practices & AI expertise
• Our experts speak your language (🇬🇧🇫🇷🇳🇱🇩🇪)
• Our Zendesk Implementation Packages (🇬🇧🇵🇹🇫🇷🇳🇱)
• Our Continuous Improvement Packages
• Our Zendesk trainings
• Our Zendesk Integrations & Apps
• Our Custom Analytics dashboards service 
• Our Custom Zendesk theme service
• Our Premium Care packages (support)
• Our Zendesk health checks
• +14 years of Zendesk Experience
• +15 zendesk certified experts
• +15 Apps & Themes on the marketplace
• +1000 happy customers

Check out our Services and Products (Themes and Apps)

Choose Premium Plus if you want to work with a multi-award-winning Zendesk partner with over a decade of expertise in building distinctive customer experiences.

Zendesk is the best-in-class CX platform, full stop. And Premium Plus has all the expertise and competence you’ll ever need to achieve your goals using it. So why settle for less? Let’s get that 360° view of the customer and provide the best possible service anytime, anywhere.

Looking to Improve Customer Experience?

Ask our Clients!

Our Zendesk references around the globe

Visit our reference page!

Custom Zendesk themes references

Discover some of the +100 custom themes we have built

Zendesk implementation packages at a glimpse

You’re new to Zendesk, and want to learn from someone who has helped hundreds of clients implement Zendesk? Why wait until tomorrow when you can start today? Our Zendesk Implementation Packages are perfect for you!

• Fully-guided implementation and setup of your new Zendesk environment.
• Clear, fixed pricing with a defined scope. Get started on the right foot in just 8 weeks.
• Tried-and-tested best practices. Benefit from a decade of CX and Zendesk experience.
• One-time investment: Everything you need, with no ongoing commitments.
• Bonus: Custom email template and help centre theme.

Why choose a Zendesk implementation package?

• No in-house Zendesk expertise? Our seasoned consultants guide you through every step, from setting up your Zendesk environment to training your agents, ensuring you benefit from best practices honed over years of experience.
• Smooth adoption. Your agents need to be trained on the ins and outs of Zendesk before they start using the tool, and you would like experts to share their knowledge, tips, and best practices.
• Immediate results. You want to get hands-on with your new customer or employee experience management tool and start seeing improvements straight away.

Let’s get your team to properly adopt Zendesk, improving their effectiveness right away. We can help you kick-start your journey to a better customer experience!

Zendesk implementation packages include:

• A dedicated CX Consultant
• Premium Plus’s 10+ years of Zendesk and CX expertise and best practices
• Complimentary help centre theme
• Free branded email template
• Hands-on agent training
• Go-live assistance

Ready to elevate your customer or employee experience? Let’s make Zendesk work for you today.

Interested in a quote?

Reach out to us!

Looking for something more tailored to your needs?

Do you have more specific needs that don’t match up with our Zendesk Implementation packages? Don’t worry, we’ve got you covered. We can scope your project based on your requirements and offer you a fixed pricing based on the scope of your project.

Interested in a quote?

Reach out to us!

So you are already using Zendesk or planning to start using Zendesk? But do you still have all this relevant information in the old toolset? It just isn’t efficient having to swivel-chair in between two tools. Well, Premium Plus can migrate your data to your new Zendesk environment.

Are you ready to start migrating your data?

Your Zendesk data migration is just a few clicks away. The main question is now if we can migrate your old data to Zendesk.

Check it out here!

Give your Zendesk instance a well-deserved health check

Over time, even well‑configured Zendesk setups can lose efficiency. A health check provides a clear view of your system’s performance, highlighting what works well and where improvements can be made.

Our review covers 90+ checkpoints across your core platform and knowledge base, giving you structured insights and practical recommendations.

What to expect

A Premium Plus Zendesk Health Check includes:

• A detailed analysis of your current Zendesk configuration and workflows
• A documented report outlining strengths, gaps, and opportunities for optimisation
• Clear, practical recommendations to help you improve performance, security, and usability

An optional Zendesk Guide Health Check can also be included to review your Help Centre setup, checking for broken links, missing images, and optimisation opportunities.

Why it’s useful

Zendesk Health Check is about understanding your current state and making informed decisions. It can help you:

• Identify unused or misconfigured features
• Improve agent efficiency and satisfaction
• Strengthen data integrity and system performance
• Align your Zendesk instance with your current business needs

When to consider a Zendesk Health Check

You may want to request a Zendesk Health Check if:

• It has been more than a year since your last audit
• Your organisation or support structure has changed
• You are planning to expand, integrate AI, or launch new channels
• You simply want to ensure your setup follows the latest best practices

Is this what you have been longing for?

Reach out to us!

Continuous Improvement

Looking for ways to improve your existing Zendesk environment?

Maybe you’ve had a Zendesk health check and are ready to take the next steps, or perhaps you’re finding it challenging to build a smooth, efficient workspace for your team.

No need to worry. Continuous improvement is all about making small, manageable changes that lead to lasting results.

What is Continuous Improvement?

Evolving your setup isn’t something you achieve overnight.

Continuous improvement is a flexible framework for enhancing and maintaining your Zendesk platform over time. It focuses on making gradual, meaningful adjustments that improve efficiency, performance, and user experience — rather than one-time, large-scale changes.

Continuous Improvement packages are bundles of hours dedicated to iterating your Zendesk environment. Week by week, we work with you to define priorities, build and test solutions, and roll out improvements in a structured, sustainable way.

How it works

Continuous improvement focuses on flexibility, adaptability, and steady progress. It allows you to plan, review, and adjust your Zendesk configuration over time to get the best results for your teams and your customers.

Key aspects include:

• Resource allocation
  Allocate hours or resources as needed, giving you the flexibility to focus on different tasks or projects over time.
• No fixed deliverables
  Improvements aren’t limited to a single project scope. You can apply your efforts to a variety of activities as priorities evolve.
• Scope adjustment
  Adjust the level or focus of support at any time to ensure your Zendesk environment continues to meet current business requirements.
• Quick response
  Having resources available in advance allows for quicker turnaround times when new needs or challenges arise.
• Expert availability
  Access to experienced Zendesk specialists ensures you have the right guidance and support when needed.
• Long-term view
  Continuous improvement promotes sustainable progress rather than short-term fixes, helping your system grow with your business.
• Performance review
  Regular reviews help track progress and identify new opportunities for optimisation.
• Tailored options
  Different engagement levels can be used to align support with your organisation’s size, complexity, and goals.

Why Continuous Improvement matters

Zendesk performs best when it’s continually refined. By reviewing and adjusting your configuration over time, you can improve efficiency, maintain consistency, and ensure your customers receive the quality of service they expect. A continuous improvement approach helps your teams work smarter, adapt faster, and deliver lasting value.

Is this what you have been searching for?

Reach out to us!

We understand that tools are as good as they are being used.

If you want to manage an efficient team, you need to ensure your people understand what they are doing and how they should do it. 

Therefore, we love to train people so that they can benefit from the tools at their disposal.

Training Modules

Our training modules are grouped into 2 categories:

1. Agent training > what an agent needs to know before starting to work in Zendesk
   
    
2. Admin training > what an admin needs to know to create the optimal Zendesk instance

Discover all our Zendesk training

Training modules!

Prepare your team members for that magical moment

When new team members join, do you throw them to the lions? Or do you want them to feel comfortable before they start working in zendesk? To improve their onboarding process, we have an agent training that can be booked via our website.

Discover all our Zendesk training

Training modules!

Interested in our other training material?

• Admin training > what an admin needs to know to create the optimal Zendesk instance

If it is worth doing it, it is worth doing it right

As an admin, you can create, modify and improve your Zendesk environment.
But how to do this? Where to start?

With our admin training, we assist you in understanding the possibilities that Zendesk offers (according to the different license types). After the training, you will understand how to configure or improve your Zendesk instance.

Check out our admin training

Training modules!

Interested in our other training material?

• Agent training > what an agent needs to know before starting to work in Zendes