Our Services
Hi there, it is us, Premium Plus.
You may have heard of us before, but let us introduce ourselves briefly.
In a nutshell: we’re guiding organizations toward a better customer experience. But we are also Zendesk’s Global Partner of the Year covering France, the Benelux, Portugal and the UK. We can proudly count Carrefour, Brussels Airport, DPG Media, Decathlon, Shawbrook Bank, Penhaligon’s, Arkopharma, and over 1000 other brands among our clients.
Our secret? Uhm, there isn’t any. We deliver real solutions that make our clients’ customers happy. Shall we help you do the same with yours?
Where we make the difference
- Global Zendesk partner of the year
- We can be your one-stop shop for all your Zendesk-related needs (licences & services)
- Our best practices
- Our Zendesk Essentials Onboarding Packages (🇬🇧🇵🇹🇫🇷🇳🇱)
- Our Zendesk Assist packages
- Our Zendesk trainings
- Our Zendesk integrations & apps services
- Our Custom Explore dashboards service
- Our Custom Zendesk theme service
- Our Premium Care packages (support)
- Our Zendesk health checks
- +11 years of Zendesk Experience
- +15 zendesk certified experts
- +10 themes on the marketplace
- +10 apps on the marketplace
- +1000 happy customers
Choose Premium Plus if you want to work with a multi-award-winning Zendesk partner with over a decade of expertise in building distinctive customer experiences.
Zendesk is the best-in-class CX platform, full stop. And Premium Plus has all the expertise and competence you’ll ever need to achieve your goals using it. So why settle for less? Let’s get that 360° view of the customer and provide the best possible service anytime, anywhere.
Looking to Improve Customer Experience?
Ask our Clients!
“We can always count on Premium Plus for a quick response to our questions. And if we’re struggling with something, they will always look for a creative solution.”
HANS DE BRUYN - Q8
“Premium Plus’ accommodating and pragmatic attitude helped us to rebuild our setup from the ground up, in order to fully benefit from an integrated solution.”
JADE MCALPINE - EDINBURGH AIRPORT
“Premium Plus helped us achieve more efficient operations and more professional customer service.”
TINE PALMANS - IMPERMO
Custom Zendesk themes references
Discover some of the +100 custom themes we have built
Our Zendesk references around the globe
Essentials packages in a glimpse
You’re new to Zendesk, and you want to learn from someone who has helped hundreds of clients implement Zendesk? Would you rather get started today than tomorrow? Then our Essentials packages might be perfect for you!
- Implementation and setup of your new Zendesk environment
- Fixed packages to get you started quickly
- A one-time investment
Why choose Essentials?
- You don’t have in-house Zendesk expertise, and you want our experts to guide you through our Zendesk best practices: from setting up the environment to training agents.
- Your agents need to get trained on the ins and outs of Zendesk before they get started with the tool, and you would like experts to share their knowledge, tips, and tricks.
- You want to get right to the point and get hands-on with your new customer service management tool.
Let’s get your team to properly adopt Zendesk, improving their effectiveness right away. We can help you kick-start your journey to a better customer experience!
It includes:
- A dedicated CX Consultant
- Premium Plus’ best practices
- Our Antwerp help center theme (included in the Self-Service Package)
- A branded email template (included in the Agent Workspace Package)
- Hands-on agent training
Interested in a quote?
Looking for something more tailored to your needs?
Do you have more specific needs that don’t match up with our Essentials packages? Don’t worry, we’ve got you covered. We can scope your project based on your requirements and offer you a fixed pricing based on the scope of your project.
Interested in a quote?
So you are already using Zendesk or planning to start using Zendesk? But do you still have all this relevant information in the old toolset? It just isn’t efficient having to swivel-chair in between two tools. Well, Premium Plus can migrate your data to your new Zendesk environment.
Are you ready to start migrating your data?
Your Zendesk data migration is just a few clicks away. The main question is now if we can migrate your old data to Zendesk.
Give your zendesk instance a well-deserved health check
Are you looking for an expert that can look into your Zendesk account and advise you in a documented manner on your Zendesk usage? After analysis, you will receive a detailed report and instructions on how to improve your Zendesk instance.
Is this what you have been longing for?
Do you have a specific tool you use and want to integrate with Zendesk?
It is a shame to have to use different tools side by side, rather than a system in which everything works seamlessly together. Right? Having to swivel-chair is simply a waste of time.
That is why Premium Plus has an integration service. You choose the tools. We connect them with Zendesk.
Bring Your Favorite Tools to Zendesk Today
Let us know what you are in search of.
Looking for ways to improve your existing Zendesk environment?
Has a health check been performed and do you want to take corrective actions now? Or do you struggle in creating an efficient and easy work environment? Then there is no need to worry, we’ve got you covered.
Subscribe to our Optimisation Package:
This is ideal if you want to
- continuously improve the efficiency and performance of your teams
- ensure your clients get the support they deserve
- have a gradual approach ensuring everyone is on board
- possibility to have either
- an optimisation package > hourly package with draw-dawn
- an assist package > yearly contracted and monthly billed plan
Is this what you have been searching for,?
We understand that tools are as good as they are being used.
if you want to manage an efficient team, you need to ensure your people understand what they are doing and how they should do it.
Therefore we love to train people so that they can benefit from the tools at their disposal.
Training Modules
Our training modules are grouped into 3 categories:
- Agent training > what an agent needs to know before starting to work in Zendesk
- Admin training > what an admin needs to know in order to create the optimal Zendesk instance
- Workshops > an onsite workshop based on specific topics with a hands-on approach
Discover all our Zendesk training
Prepare your team members for that magical moment
When new team members join, do you throw them to the lions? Or do you want them to feel comfortable before they start working in zendesk? To improve their onboarding process we have an agent training that can be booked via our website.
Discover all our Zendesk training
Interested in our other training material?
- Admin training > what an admin needs to know in order to create the optimal Zendesk instance
- Workshops> an onsite workshop based on specific topics with a hands-on approach
If it is worth doing it, it is worth doing it right
As an admin, you can create, modify and improve your zendesk environment.
But how to do this? Where to start?
With our admin training, we assist you in understanding the possibilities that zendesk offers (according to the different license types). After the training, you will understand how to configure or improve your zendesk instance.
Check out our admin training
Interested in our other training material?
- Agent training > what an agent needs to know before starting to work in Zendesk
- Workshops> an onsite workshop based on specific topics with a hands-on approach